Review the steps below on how to install a compatible version. The Illinois State University uLabs and departmental labs may have an older version of apps than you do. Install Older Versions of Creative Cloud Apps

The pop-up window will show the current version number near the upper left-hand corner, below the product name (Figure 2).

Choose Help → About Photoshop CC → About PhotoShop.

from the PhotoShop CC menu next to the Apple Logo (Figure 1). The example shown below is for Photoshop, but all Adobe applications work the same way. Use the process below to check the version in the lab or on your own computer. If you want to be able to edit the work you create in Creative Cloud apps, both in the computer lab at ISU and on your own machine, it is important to use the same version of the software.

The article will also show the steps necessary to upgrade and downgrade your version of Creative Cloud apps. The following article contains steps necessary to determine which version of Creative Cloud app was used to create your files in order to avoid compatibility issues in the Illinois State uLabs and departmental computer labs.

Creative cloud desktop app not opening